Greetings from Seattle!

First of all, please allow me to say that this is maybe the best
letter I have ever read. I can't thank you enough for taking the time
to send these thoughts to us, and I am in the process of forwarding it
to a large group of my co-workers!

I tend to take our company very personally, as I believe many of the
folks here do. It truly is a great place to be, and I'm thrilled to
see that the same can be said from your end.

Please let us know if we can assist you further, and thanks for
shopping at Amazon.com!

Best regards,
Brad Cross

Dear William,

Greetings again from Seattle!

Please pardon this final intrusion, but I forgot to address your
concerns about our current lawsuit.

There appears to be some confusion about the scope and nature of
Amazon.com's patent.  We did *not* patent the use of cookies or the
shopping cart; our patent concerns our 1-Click ordering feature, which
uses cookies to recognize returning customers when they make
subsequent purchases on our web site.

For more comprehensive information about the patent, the full text of
the federal court decisions in the case may be viewed at:

http://www.mccutchen.com/are/ip/ip_001.htm

We appreciate feedback from customers about this patent and other
important issues concerning Amazon.com, and we carefully consider all
viewpoints expressed.  We hope you will continue to let us know how we
can improve our service to customers.

Best regards,

Brad Cross
http://www.amazon.com
Earth's Largest Selection